Tried to log into my account from my mobile app and got a message that my account had been closed. The message said I could log in on my computer to mange my account.
It also said that the money I had stashed away in my vault would be transferred into my regular account so I could withdraw it. When I logged in on my computer the money had not been transferred in my account and I could not get it. I tried to call the customer service line and it just spun me around on an automated phone system I could never get to speak to a live person.
I have been sending e-mails for the last 3 days and every time I get a response that says they have sent my concern to a supervisor and that I should expect a call in 1 business day. I have yet to receive a call from anyone.
Product or Service Mentioned: Gobank Account.
Reason of review: Poor customer service.
Monetary Loss: $117.
Preferred solution: Full refund.