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Updated by user Jul 04, 2018

Fortunately, I was able to use my debit card to purchase fuel the night online banking and communication was inaccessible. The following day the mobile app was up and running and everything seemed to be back to normal.

I don't know how long their services were down and GoBank has not provided an explanation or statement to consumers impacted by the outage.

I also have no idea how a mobile app, website, and phone number could remain disrupted for several hours, especially a bank or financial institution, and not providing status updates or a single statement of acknowledgement. Very unprofessional and extremely disconcerting.

Original review posted by user Jul 03, 2018

I am unable to check and/or access my banking account using the mobile app or website. After several failed attempts in a several hour span, I attempted to call the customer service using the phone number located on backside of debit card but was unable to connect.

None of the phone numbers listed online function.

Currently, I have no way of accessing my account online, listening to automated account info, or contact anyone from the company. Terrible service from a legitimate financial institution which is very disconcerting.

Reason of review: Damaged or defective.

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Karinne Laq

HAVE ANYONE GOTTEN IN CONTACT.. my check is deposited into a bank I dnt have anymore

Guest

Yo Where tf is my money Dawg , they stealing at this point. Nobody tryn here โ€œhIgh VoluMe3โ€ all day day ..

Dora W Qaz

Why is nothing working to use mobile app? And no one answers phone? This is crazy!

Guest
reply icon Replying to comment of Dora W Qaz

Mine either

Guest

What is happening to this financial institution ,i a GoBank customer was trying to get cash out of a Walgreens ATM only to face a message on the screen โ€œsaying service can not be completed โ€œ.At this point the ATM froze up locking my card in the machine !! This is terrible service and alarming .

Guest

GO bank is down and the app wonโ€™t work but you can log in to the website. This seems like a fly-by-night bank for Uber drivers. Maybe the GO Bank people are eating fruit bats.

Ifrah Szq

ALL ACCESS TO GO BANK / GREEN DOT BANK IS DOWN... NOT WEB, NO CALLS & APP NOT WORKING!

Did they decide to take the money and run & go out of business?

Uber uses this mickey mouse web bank for its drivers payments. LMFAO

Guest

Currently trying to open my go bank app with no luck! Tried calling and only get that Iโ€™m unable to make the call at this time! What the heck?!

Natanya Wke

I canโ€™t login to my account my Stemless check was deposited today but I canโ€™t even get in my account to take money out

Guest

GoBank is DOWN. The government has sent Stimulus Checks and their app and online website isn't loading.

They are shady and have given no sort of communication to customers.

I don't use this account anymore but my check was sent here. Shutting down the account immediately after transferring the funds to my bank.

Natanya Wke
reply icon Replying to comment of Guest-1850715

I am getting mad because I got an email two days saying my money would be deposited today and now I canโ€™t login or call them

Guest
reply icon Replying to comment of Guest-1850715

Same here

Guest
reply icon Replying to comment of Guest-1850736

I cannot log into my account and every time I try to call is not connecting I need to check on my account to see if my deposit has been in the bank

Samanyu Rtf
reply icon Replying to comment of Guest-1850715

The website is down and canโ€™t access my money

Guest

Garbage i canโ€™t log in my card wonโ€™t work i even had an issue where my card was used and i had the card with me the whole time this GoBank is definitely whack and Iam pulling my money out soon and i can get back in to my account

Nari Sev
reply icon Replying to comment of Guest-1850683

same here they sent me a replacement card I can't sign in I talked to an immigrant two weeks ago who was supposed to call me single mom 820.00 I want to order checkbooks o the phone since I can'[t sign in,If I close them will they send me a check cause I am done

Guest

Won't let me sign in online. ( keeps saying the username/ password is wrong.

Which isn't. I even changed the password just in case) Then when I call it says the card number/ social security number is wrong. Again it's definitely not wrong.

And won't even give an option to talk to an actual operator. This is garbage.

Guest
reply icon Replying to comment of Guest-1771350

After u enter ur info press 4 then press 5 which he will give u option

Guest

They have 200 of my money and wonโ€™t let me into account and I canโ€™t use the card or withdraw money. No person to speak with...

Iโ€™m at a loss..

oh I got this to pay my car insurance which is now CANCELLED bc itโ€™s 200.00 and i dont have 200 extra to buy a different card.. Iโ€™m so pissed

Loie Tlf

THIS BANK SUCKS!!!!!! STOLE ALMOST $400 FROM ME AND IS HOLDING ALL MY MONEY HOSTAGE!!!!!!!! COMPLETE GARBAGE!!!!!!

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