An account was opened in my name with my SSN due to identity theft that occurred two months prior. Even though I have fraud alerts on all reports, they're frozen with personal statements, I have a police report and a report with the FTC, this company allowed an account to be opened with the information.
To make matters worse, after I contacted them to get it closed, they refuse to send any kind of confirmation and don't flag any of the information in their system. This allowed the thieves to open another account without having to verify anything a month later, even though there was already 1 account under the exact same information that was supposedly blocked and flagged as potential fraud.
To top it off, I was blatantly lied to multiple times, told contradicting information by different associates and treated like an idiot by most people I spoke to.
User's recommendation: Don't use them or their parent company GreenDot.
Product or Service Mentioned: Gobank Debit Card.
Preferred solution: Apology.
GoBank Cons: No processes in place to prevent fraud.