GoBank
Reviews and Complaints
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Issues with card and customer service
I had an issue where my card kept getting declined. I chatted with an agent in the app and it seemed like things were going to be resolved.
They said they would send me a new card and I should receive it within 7-10 business days. Well, that time frame passed and I never received the card. I gave them the benefit of the doubt and chatted again. The second agent said they would send me a new card that should arrive in 3-5 business days.
Again, no card. When I asked again the third agent told me that it was actually 7-10 days not 3-5. That time has now gone by as well. I have been without a working card for a month now.
I cannot access my money. I have tried calling the customer service number on the back of the card three times today. The first person listened to me and said sorry I can't help you and hung up. The second person seems to have butt answered the call and there was a bunch of background noise but never answered.
The third time I just didn't get through. Needless to say, I am beyond mad.
This is the worst customer service ever. I have actually had this account for several years and this is the first time I have had an issue, that being said, this issue has made me decide that once I can get to my money I am closing my account.
- Online banking
- Customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Good luck if you need help with your account. I would not ever use this bank again.
Elyria, Ohio
Card still won't work in atm
User's recommendation: Don’t get a card debit
Portland, Oregon
Idenity theft,and dispute. Case number13918****
Washington, District Of Columbia
Horrible banking
Charlotte, North Carolina
To ask about my card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
Somebody has my card info is using all my my money please help I can't log into my account because you're doing maintenance I stopped my card but I can't you know there's like six charges on there tha
Somebody has my card information put a bunch of charges on my account and I have my card stopped but all these charges before I stopped it I didn't do so I mean that's my social security check pay my rent I mean I don't know what's going on but it kept ringing on my phone all night charging from this charger from that and I didn't do it so I need to speak to some of the immediately you're doing maintenance on your on the things I can't even get on my on my bank app please somebody call me back 479-274-**** my name is Daniel Bolton I just got this card I don't understand b o u l t o n damn it please respond
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Pissed Uber Driver
- Worst customer service ive ever dealt with
Preferred solution: Full refund
User's recommendation: Run as far as you can away from this bank
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Dallas, Texas
I was scammmed
My card number
Preferred solution: Customer service representative
Pensacola, Florida
Tryna switch my account to my cash app
Suwanee, Georgia
Closed account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Wilkesboro, North Carolina
Your company keeps closing my account and frauding my cards in the mail before I even get it your bank has caused my to lose my apartment z3times now you have my info mixed new and old info you keep
User's recommendation: Is stay away from your bank
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need help with logging in cannot remember...
Providence, Rhode Island
Need to talk to a live person.they showing a wrong phone #
User's recommendation: Need to talk to someone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I have question
Preferred solution: Person on phone to talk to about this
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Yes I agree you can't get your money no matter what you do it is not right they will not do it again I garentee that.