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Summary of Gobank Customer Service Calls

2305 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
02:26 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Gobank to Ask about:

Cards:

  • “To apply for uber go card.”
  • “Applied for card”
  • “Card transaction”

Account:

  • “Money disappeared from my account”
  • “TAkkng money out of my account”
  • “New account”

Payments and Charges:

  • “Charge needs return”
  • “Change payment”
  • “Unidentified charge”

Cancellation:

  • “I want to cancel a money transfer”
  • “Cancellation questions”
  • “Cancel”

Website/ Application:

  • “Can't log in”
  • “Unable to log in”
  • “Website wont accept my phone when activating...but i did one card earlier”

Staff:

  • “Unable to log into my accoun unable to speak to customer service”
  • “I need to speak to a representative now”
  • “I need service at spanish...”

Refund:

  • “Tax refund direct deposit”
  • “Wondering why my tax refund wad returned”
  • “Was my tax refund check received ?”

Product/ Service quality:

  • “I think the system has my email locked out”
  • “Broken card”

Return/ Replace:

  • “I have request a replacement debit card several times and have not received it”

Other:

  • “Debit”
  • “I have not received my money back from super 8 motel myrtlebeach”
  • “Fees”

About Gobank

Top 5 Likes about Gobank

No fees, Saving money, No overdraft protection, No over draft, Ease of use initially at least

Top 5 Dislikes about Gobank

Poor customer service, Fraudulent business practices, Card activation process, Will not refund me, Site sucks

Summary

GoBank is a product of prepaid card company Green Dot Corporation. It was founded in 1999. Its headquarters is based in Pasadena, California, United States of America. Green Dot Corporation is a Member FDIC. GoBank is a checking account launched in January 2013. The service features the following: no overdraft fees, no penalty fees, no minimum balance requirements, and free cash adding. GoBank is designed to be accessed on a mobile phone. It can be used for paying bills and making purchasing. A GoBank starter kit is available at participating Walmart stores and online. Maximum cash deposit is US $2500 per day. Maximum account balance is US $50000. Customer service is provided by phone during normal business hours.

Gobank reviews and complaints

Gobank is ranked 90 out of 504 in Banks category

Area Served

USA, Other

Payment Methods

VISA

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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