GoBank Phone Numbers and Emails

Toll-Free Number:

  • (888) 288-1843
    Debit MasterCard

Customer Service:

  • (888) 272-4395
    Uber Visa Debit Card
  • (888) 280-8260
    Visa Debit card

GoBank Email:


GoBank Contact Information

GoBank Website:

GoBank Help Center:

Corporate Office Address:

P.O. Box 5100
Pasadena, California 91117
United States
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GoBank Rating Based on 1.7K Reviews

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Product or Service Quality

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Summary of GoBank Customer Service Calls

02:18 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call GoBank Customer Service?

Cards Question:

  • “Card lost”
  • “My card is not working”
  • “Card declined”

Account Question:

  • “Locked account”
  • “Wont let me use password i reset”
  • “Check balance”

Payments and Charges Question:

  • “Missing money”
  • “Mobile check deposit”
  • “Transaction pending”

Activation/ Cancellation Question:

  • “Activate a card”
  • “Need to activate card”
  • “To activate my card”

Request for Information Question:

  • “Having a problem need to talk to a rep.”
  • “About my go2 visa debit card”
  • “Need to talk to an agent”

Shipping and Delivery Question:

  • “To see why I haven't gotten my funds release”
  • “Never received my gobank card”
  • “Where is my money”

Product/ Service Question:

  • “My ability to overdraft isnt working”
  • “For a loan”
  • “My go bank app won't work”

Return/ Replace Question:

  • “Change address”
  • “Replacement card”
  • “I need a replacement card”

Refund Question:

  • “Refund”
  • “Tax refund deposited onto lost card”
  • “Tax refund direct deposit”

Staff Question:

  • “I'm trying to call customer service”
  • “I want to talk to customer service”
  • “They took out a service fee of $9”

Website/ Application Question:

  • “App and website isn't working, card not working can not acces my funds”
  • “Website issues??”
  • “Website will not let me activate my card”

Employment Question:

  • “Did get paid for my son”
  • “Unemployment”
  • “Volunteer jobs that me for cards and I know I've activated two of them and I've got money on one that I cannot get off and I need that money today I can't get in my account my account's been hacked on all of my emails phone number has been changed an”

Other Question:

  • “I forgot my email address”
  • “Transfer issue”
  • “Lost funds?”


GoBank Privacy Policy
To read more: https://m.gobank.com/privacy-policy
GoBank FAQ
To read more: https://m.gobank.com/faq
Top GoBank Services

Customer Care, Card Activation, Prepaid Card Activation

Top GoBank Products

Account, Debit Card, Prepaid Card

GoBank Pros and Cons

Pros: Unable to speak with supervisor, Fraudulent bank, No solutions, Never used, Easy to open account

Cons: Poor customer service, No online customer service, Absolutely no human customer service, Poor customer service skills and where is my money, Not being able to contact customer service

Related Companies

Green Dot Corporation, RushCard, Green Dot Moneypak, Achievecard, GO2bank


GoBank is a product of prepaid card company Green Dot Corporation. It was founded in 1999. Its headquarters is based in Pasadena, California, United States of America. Green Dot Corporation is a Member FDIC. GoBank is a checking account launched in January 2013. The service features the following: no overdraft fees, no penalty fees, no minimum balance requirements, and free cash adding. GoBank is designed to be accessed on a mobile phone. It can be used for paying bills and making purchasing. A GoBank starter kit is available at participating Walmart stores and online. Maximum cash deposit is US $2500 per day. Maximum account balance is US $50000. Customer service is provided by phone during normal business hours.

GoBank reviews and complaints

GoBank is ranked 178 out of 797 in Banks category

Area Served

USA, Other, Worldwide

Payment Methods


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