Contact GoBank Customer Service
GoBank Phone Numbers and Emails
Toll-Free Number:
-
(888) 288-1843Debit MasterCard
Customer Service:
-
(888) 272-4395Uber Visa Debit Card
-
(888) 280-8260Visa Debit card
GoBank Email:
How to Contact GoBank?
Most Popular Number:
| Total calls: 7 141 | Issues resolved: 188 | Last call: Mar 18, 2025 |
GoBank Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
GoBank Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call GoBank is 8882881843. 56% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as GoBank may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
GoBank Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call GoBank is 8882881843. 56% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as GoBank may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call GoBank mainly because of cards, account, payments and charges.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel satisfied after talking to customer service representatives.
The best email to contact GoBank is Help@gobank.com.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
GoBank Website:
GoBank Help Center:
Corporate Office Address:
GoBank Customer Service Reviews
Customer service was terrible no communication and every person that you speak with tells you something different
I cant change my password. I have tried and tried and its not working.
Seems like I have no acct when I call the number on back of my card it says to activate your card but when I try it says I need to contact go bank customer service this *** is crazy. What if my whole check would have went to this account and I cant get into how would my bills get paid and the rep seemed to not give 2 ***
How Good is GoBank's Customer Service?
Summary of GoBank Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call GoBank?
Cards Question:
- “Problem using my card”
- “Gift card info”
- “No card”
Account Question:
- “Everything was stolen my phone per ID all of it I just got a new phone and I just got off the hospital someone stole my identity and use my information thank you I would like my refund back for what they took for me everything”
- “Denied account and my taxes are gping to you”
- “Not log into my account”
Payments and Charges Question:
- “Deposit money”
- “I have my go2 debit card stolen”
- “To set up direct deposit”
Activation/ Cancellation Question:
- “Activate”
- “I'm trying to activate the new debit cards you all sent me because the last one was compromised you're sending me a six digit code on my old phone I have a new phone”
- “I'm trying to activate my card but I have a new phone number I can't receive the six digit code you guys are sending me”
Request for Information Question:
- “HELLO TO IT MAY CONCERN I WOULD LIKE TO GET A SMALL LOAN”
- “Last year I did my taxes with Turbo Tax they sent my money to you all for there fees. You all said the rest went in my account but my bank said they didn't receive anything cause my account was closed. This was in March the 14th of last year.”
- “Speak to a real person”
Product/ Service Question:
- “I need to finish up setting my account”
- “I need to buy a card but can I put a Personal loan on it?”
- “The problem with my card I need to talk to eggs representative please”
Return/ Replace Question:
- “Change address and phone number”
- “Replacement card”
- “Trouble changing email”
Shipping and Delivery Question:
- “Have not received my card you all cancel my card and supposed to be sending me one and I have not got it”
- “Did not get card in mail”
- “I never received my credit card. If i'm going to bank can someone stole my first one”
Refund Question:
- “Refund issues”
- “Overdraft Understanding Refund”
- “My refund is not posted”
Staff Question:
- “I need A. Live customer service agent. Not a disconnect because I have an account with you. I cannot get a live body to help me on a car. That should have been mailed to me by now and I cannot use my account. My name is Larry Blaine SP. H, a, R, l, e”
- “Customer service”
- “I'm trying to get customer service so I can speak to a live agent to activate my card it won't take my email address why I don't know this the same one I've been using”
Website/ Application Question:
- “Cash app has sent over $94 shows completed go to bank says they’re pending I need that money released”
- “Haven't seen any of my cash app transfer or accout”
- “U mobile app won't recognize me”
Employment Question:
- “Did get paid for my son”
- “Unemployment”
- “Volunteer jobs that me for cards and I know I've activated two of them and I've got money on one that I cannot get off and I need that money today I can't get in my account my account's been hacked on all of my emails phone number has been changed an”
Other Question:
- “Talk to someone”
- “Talk to a live agent”
- “I would like to set up Direct Depoist”
Compare GoBank Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
