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Summary of GoBank Customer Service Calls

3229 TOTAL CALLS
94% SUCCESSFUL CONNECTIONS
02:20 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact GoBank to Ask about:

Cards:

  • “I lost this card. I deleted it from my uber account app. And after update it transferred to this card I no longer have.”
  • “Fraud purched son bady used my card $75 Dollar Zulily”
  • “I got a new card trying to activate but yall say i got an account already .i had and old one”

Account:

  • “I what to open my account”
  • “Money has not been deposited in my account”
  • “My number has changed and the online access is not giving me access to my account because my account is under my old number I need to know how I can change my number to my new number on my online access”

Payments and Charges:

  • “About transaction 5minutes ago”
  • “Banking transactions”
  • “Direct deposit is not working”

Activation/ Cancellation:

  • “I need to cancel a card and add my new card”
  • “I cancelled my card and my money went”
  • “Can't activate card”

Request for Information:

  • “Where can I get a card”
  • “Question about money transfers”
  • “Can money be sent from a checking account to this card internationally”

Website/ Application:

  • “Can't log in”
  • “Unable to log in”
  • “Website wont accept my phone when activating...but i did one card earlier”

Staff:

  • “Customer service”
  • “I need service at spanish...”
  • “I need to speak to a representative now”

Shipping and Delivery:

  • “Did not get card in mail”
  • “Didn't get my loan I sent 300$ that all the money I had”
  • “Didn't receive my card”

Refund:

  • “Refund”
  • “Tax refund direct deposit”
  • “Wondering why my tax refund wad returned”

Product/ Service:

  • “I think the system has my email locked out”
  • “To order a go bank Visa debit card”
  • “Broken card”

Return/ Replace:

  • “Need to change address”
  • “Change address lost card”
  • “Changing my pin”

Employment:

  • “Employer needs a voided check”

Other:

  • “Uber visa issue”
  • “To make sure this isn’t fraud”
  • “Verify my phone number”

GoBank Rating Stats

1.5 out of 5 stars
based on 567 reviews
See all 1033 reviews

Rating stats

  1. 417 reviews
  2. 78 reviews
  3. 37 reviews
  4. 11 reviews
  5. 24 reviews

About GoBank

Top 5 Likes about GoBank

No fees, Saving money, No overdraft protection, No over draft, I like the system they have

Top 5 Dislikes about GoBank

Poor customer service, Fraudulent business practices, Ignored my request to speak to someone, I am very unhappy with their service, Gobank should not be in business

Summary

GoBank is a product of prepaid card company Green Dot Corporation. It was founded in 1999. Its headquarters is based in Pasadena, California, United States of America. Green Dot Corporation is a Member FDIC. GoBank is a checking account launched in January 2013. The service features the following: no overdraft fees, no penalty fees, no minimum balance requirements, and free cash adding. GoBank is designed to be accessed on a mobile phone. It can be used for paying bills and making purchasing. A GoBank starter kit is available at participating Walmart stores and online. Maximum cash deposit is US $2500 per day. Maximum account balance is US $50000. Customer service is provided by phone during normal business hours.

GoBank reviews and complaints

GoBank is ranked 79 out of 579 in Banks category

Area Served

USA, Other, Worldwide

Payment Methods

VISAMasterCardPayPal

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GoBank Stats

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Number of Reviews

No reviews for this period.

Number of Comments

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Number of Calls

No calls for this period.

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