Contact GoBank Customer Service
GoBank Phone Numbers and Emails
Toll-Free Number:
-
(888) 288-1843
Debit MasterCard
Customer Service:
-
(888) 288-1843
Debit MasterCard
-
(888) 272-4395
Uber Visa Debit Card
-
(888) 280-8260
Visa Debit card
GoBank Email:
GoBank Contact Information
GoBank Website:
GoBank Online Chat:
Corporate Office Address:
Summary of GoBank Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call GoBank Customer Service?
Cards Question:
- “Cant get my card activated didnt get ver number”
- “Issues with cards”
- “Add pin number to card”
Account Question:
- “Can't login to my account,and card is not valid?”
- “Can't login to my account”
- “I forgot my password and my email and list my card”
Payments and Charges Question:
- “Charge”
- “I added money to my bills and it's decline all my bills my stuff is off bc of this stuff it redicultious”
- “Directdeposit”
Activation/ Cancellation Question:
- “Activation of starter debit card”
- “Activate a card”
- “Activation”
Request for Information Question:
- “Need to talk”
- “About my new card”
- “About my account”
Shipping and Delivery Question:
- “I need see what's going on I didn't get check from my employer”
- “I can’t get the moneyback form my card”
- “Didnt get card but have an old one and want to see if i can get money put on it”
Product/ Service Question:
- “I want to verify who called me for a loan”
- “I can't withdraw because they denied”
- “I need to email my documents the phone app doesn't upload quality pictures!!”
Return/ Replace Question:
- “Money exchange”
- “Replacement card”
- “Replacecard and update information”
Refund Question:
- “For my refund”
- “Refund”
- “Pending refund”
Website/ Application Question:
- “Website told me to call”
- “I had seen on the statement that a order was placed for Amazon I do not order online but I want to keep my go bank card what should I do”
- “I checked the irs website an said my stimulus was deposited in my account on the 17th but it is not in my account”
Staff Question:
- “Upset with service”
- “To Find Why I'm Not Able to Get Through to Customer Service Representatives”
- “Customer service”
Employment Question:
- “Volunteer jobs that me for cards and I know I've activated two of them and I've got money on one that I cannot get off and I need that money today I can't get in my account my account's been hacked on all of my emails phone number has been changed an”
- “Unemployment benefits”
- “My other paycheck was rejected. This is my 5 or 6 deposit from same employer but first time it has been rejected”
Other Question:
- “Ok”
- “Can not get money from atm”
- “Funds”
About
Customer Care, Card Activation, Prepaid Card Activation
Account, Debit Card, Prepaid Card
Pros: Unable to speak with supervisor, Fraudulent bank, No solutions, No fees, Never used
Cons: Poor customer service, Absolutely no human customer service, Poor customer service skills and where is my money, Not being able to contact customer service, No online customer service
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GoBank is a product of prepaid card company Green Dot Corporation. It was founded in 1999. Its headquarters is based in Pasadena, California, United States of America. Green Dot Corporation is a Member FDIC. GoBank is a checking account launched in January 2013. The service features the following: no overdraft fees, no penalty fees, no minimum balance requirements, and free cash adding. GoBank is designed to be accessed on a mobile phone. It can be used for paying bills and making purchasing. A GoBank starter kit is available at participating Walmart stores and online. Maximum cash deposit is US $2500 per day. Maximum account balance is US $50000. Customer service is provided by phone during normal business hours.
GoBank is ranked 142 out of 764 in Banks category
USA, Other, Worldwide
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