Contact GoBank Customer Service
GoBank Phone Numbers and Emails
Toll-Free Number:
-
(888) 288-1843Debit MasterCard
Customer Service:
-
(888) 272-4395Uber Visa Debit Card
-
(888) 280-8260Visa Debit card
GoBank Email:
GoBank Contact Information
GoBank Website:
GoBank Help Center:
Corporate Office Address:
Summary of GoBank Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call GoBank Customer Service?
Cards Question:
- “Card lost”
- “My card is not working”
- “Card declined”
Account Question:
- “Locked account”
- “Wont let me use password i reset”
- “Check balance”
Payments and Charges Question:
- “Missing money”
- “Mobile check deposit”
- “Transaction pending”
Activation/ Cancellation Question:
- “Activate a card”
- “Need to activate card”
- “To activate my card”
Request for Information Question:
- “Having a problem need to talk to a rep.”
- “About my go2 visa debit card”
- “Need to talk to an agent”
Shipping and Delivery Question:
- “To see why I haven't gotten my funds release”
- “Never received my gobank card”
- “Where is my money”
Product/ Service Question:
- “My ability to overdraft isnt working”
- “For a loan”
- “My go bank app won't work”
Return/ Replace Question:
- “Change address”
- “Replacement card”
- “I need a replacement card”
Refund Question:
- “Refund”
- “Tax refund deposited onto lost card”
- “Tax refund direct deposit”
Staff Question:
- “I'm trying to call customer service”
- “I want to talk to customer service”
- “They took out a service fee of $9”
Website/ Application Question:
- “App and website isn't working, card not working can not acces my funds”
- “Website issues??”
- “Website will not let me activate my card”
Employment Question:
- “Did get paid for my son”
- “Unemployment”
- “Volunteer jobs that me for cards and I know I've activated two of them and I've got money on one that I cannot get off and I need that money today I can't get in my account my account's been hacked on all of my emails phone number has been changed an”
Other Question:
- “I forgot my email address”
- “Transfer issue”
- “Lost funds?”
About
Customer Care, Card Activation, Prepaid Card Activation
Account, Debit Card, Prepaid Card
Pros: Unable to speak with supervisor, Fraudulent bank, No solutions, Never used, Easy to open account
Cons: Poor customer service, No online customer service, Absolutely no human customer service, Poor customer service skills and where is my money, Not being able to contact customer service
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GoBank is a product of prepaid card company Green Dot Corporation. It was founded in 1999. Its headquarters is based in Pasadena, California, United States of America. Green Dot Corporation is a Member FDIC. GoBank is a checking account launched in January 2013. The service features the following: no overdraft fees, no penalty fees, no minimum balance requirements, and free cash adding. GoBank is designed to be accessed on a mobile phone. It can be used for paying bills and making purchasing. A GoBank starter kit is available at participating Walmart stores and online. Maximum cash deposit is US $2500 per day. Maximum account balance is US $50000. Customer service is provided by phone during normal business hours.
GoBank is ranked 178 out of 797 in Banks category
USA, Other, Worldwide
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