Gobank Contact Information

Toll-Free Number:

  • (888) 288-1843 MasterCard GoBank Debit Card

Customer Service:

  • (888) 288-1843 MasterCard GoBank Debit Card
  • (888) 272-4395 Uber GoBank Debit Card
  • (888) 280-8260 Visa GoBank Debit Card

does not support this feature.

Currently you can call only US numbers.

Headquarters Address:

GoBank
P.O. Box 5100
Pasadena, California 91117
United States

Social Networks:

Summary of Gobank Customer Service Calls

3957 TOTAL CALLS
95% SUCCESSFUL CONNECTIONS
02:19 AVG CALL DURATION
8% ISSUES RESOLVED

Customers Contact Gobank to Ask about:

Cards:

  • “Uber debut card brings up an errror saying lost or stollen and won’t let instant pay work”
  • “I don’t have a pin #gor my debit card and I need one”
  • “I bought a go bank debt card and it ssys it cant approve my account”

Account:

  • “Cant reach account”
  • “I just try to make a account”
  • “Balance error”

Payments and Charges:

  • “Do I have a direct deposit pending”
  • “Lack o fdirect deposit”
  • “Charges made on my card weren’t mine”

Activation/ Cancellation:

  • “Help activate and deposit a check”
  • “Speak to live person to activate account can not onlver net”
  • “Activate debit card”

Request for Information:

  • “Can’t choose security question”
  • “Email confirmation”
  • “Check my status”

Website/ Application:

  • “App not working”
  • “Can't log in”
  • “Unable to log in”

Staff:

  • “I need service at spanish...”
  • “Customer service”
  • “I need to speak to a representative now”

Shipping and Delivery:

  • “Did not get card in mail”
  • “Where is my money”
  • “Didn't get my loan I sent 300$ that all the money I had”

Return/ Replace:

  • “Change address”
  • “Need to change address”
  • “Change address lost card”

Refund:

  • “Refund”
  • “Tax refund direct deposit”
  • “Wondering why my tax refund wad returned”

Product/ Service:

  • “I think the system has my email locked out”
  • “To order a go bank Visa debit card”
  • “Broken card”

Employment:

  • “Employer needs a voided check”

Other:

  • “GoBank will not release the funds”
  • “Told me to call”
  • “No me an depositado”

Gobank Rating Stats

1.5 out of 5 stars
based on 690 reviews
See all 1301 reviews reviews

Rating stats

  1. 509 reviews
  2. 92 reviews
  3. 43 reviews
  4. 18 reviews
  5. 29 reviews

Rating trend

About Gobank

Top 5 Likes about Gobank

No fees, Saving money, No service fees if depositing greater than 500 per month, No overdraft protection, No over draft

Top 5 Dislikes about Gobank

Poor customer service, I am very unhappy with their service, Fraudulent business practices, Rude reps, Ignored my request to speak to someone

Summary

GoBank is a product of prepaid card company Green Dot Corporation. It was founded in 1999. Its headquarters is based in Pasadena, California, United States of America. Green Dot Corporation is a Member FDIC. GoBank is a checking account launched in January 2013. The service features the following: no overdraft fees, no penalty fees, no minimum balance requirements, and free cash adding. GoBank is designed to be accessed on a mobile phone. It can be used for paying bills and making purchasing. A GoBank starter kit is available at participating Walmart stores and online. Maximum cash deposit is US $2500 per day. Maximum account balance is US $50000. Customer service is provided by phone during normal business hours.

Gobank reviews and complaints

Gobank is ranked 82 out of 603 in Banks category

Area Served

USA, Other, Worldwide

Payment Methods

VISAMasterCardPayPal

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Gobank Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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