In may 2019 my account mysteriously went negative $1560. I called to ask why and did not get a clear answer.
I was told that it is because of a reverse funding. When i asked what funding was reversed they did not have an answer. Fast forward a year. On april 15 2020 my stimulus check was deposited into that very account due to my 2018 taxes.
Gobank setoff the negative balance even though they are centrally located in pasadena ca and ca Gov. Newsom passed the executive order protecting stimulus from setoffs. Gobank i want my money back and should charge you for the distress and the 34 hours thus far i spent trying to call and being placed on hold for an average of 26 min a call. Abide by the law of the great state of ca since you are headquartered in California.
To not return the stimulus money goes against the law of this state which means not only are you committing a financial crime but even worse identifying the principles behind the gobank brand which is money is more important than doing the right thing for the people of this state and country.
Shame on you Gobank and i will see this fight to the end. If anyone needs a corporate number to Gobank here you go it will be the direct number to a marketer and another to someone on the board of Gobank 1(76*)453-**** and 1(62*)765-****.
User's recommendation: We have to keep the pressure on banks to do the right thing. They make millions off the back of lower income families just holding their hardworked for money. Then they steal from us and most just stand by and watch. Enough Gobank i will be on you til you give the money back even if i have to sue you.
Product or Service Mentioned: Gobank Direct Deposit.
Monetary Loss: $1200.
Preferred solution: Full refund.
GoBank Cons: No supervisor who can make decions and not read of prompts.