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Update by user Jan 15, 2021
My account has since been unlocked for now. Will update if any changes.
Original review posted by user Jan 13, 2021
Lakeisha thanks for sharing your story. I myself have the same exact issue with my account and they will not connect you to a like person, you get a recording requesting certain forms and then tells you your account is blocked and hangs up on your.
So i emailed the forms took nearly a week no updates nothing I just tried to log into my account a week later and it worked. Feeling relieved my payroll deposit went in like normal the following week and then BOOM BLOCKED AGAIN! Now I'm going through the same issues as the previous week, as soon as I can draw my money out I will no longer use them and I DO NOT RECOMMEND ANYONE TO USE GOBANK. I been reading review after review and there are so many people day after day with the same issues.
I made a complaint with BBB and to our State Rep. It's so sad especially now people are getting much needed relief checks and Gobank locks your account once deposited and they make it almost difficult to get your money back.
User's recommendation: Do Not Use Gobank.
Product or Service Mentioned: Gobank Online Banking.
Preferred solution: Let the company propose a solution.
GoBank Pros: I know their accents.