GoBank
GoBank Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GoBank has 1.5 star rating based on 1695 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend GoBank to a friend or colleague.
- Rating Distribution
Pros: Unable to speak with supervisor, Fraudulent bank, Easy to open account.
Cons: Poor customer service, No online customer service, Absolutely no human customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GoBank has 1.5 star rating based on 1695 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend GoBank to a friend or colleague.
- Rating Distribution
Pros: Unable to speak with supervisor, Fraudulent bank, Easy to open account.
Cons: Poor customer service, No online customer service, Absolutely no human customer service.Recent recommendations regarding this business are as follows: "go 2 somewhere else", "Be sure to speak with someone personally", "Do not use this Bank this is the mostest bad bank I ever had", "Don't try to get a MF on the phone all u get is recorded voice that's not helpful when ur in my situation", "Be safe with your personal information and keep check a check on your accounts".
Most users ask GoBank for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Baltimore, Maryland
No card
Never received my replacement card can't access app or log in by phone just need to talk to a human thanks
User's recommendation: go 2 somewhere else
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Speak to a real person
I can not contact any persons of the Bank. I would rather hear that person tel me what I am doing with my personal information.
User's recommendation: Be sure to speak with someone personally
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount thefts and takeovers
When I had to go to my bank account, I initially received one card, and then four others showed up right behind it. My account went haywire, and I have experienced nothing but problems.
There is somebody close to me, within my Roma friends, or whom I would call friends, that has taken over. The bank has not been helpful at all. I need assistance. I am having money funneled out of my Cash App account, and I've only ever had one Cash App account, but there are almost eleven now.
The bank has not been of any help.
I am fed up with this situation and I want it fixed. If I have to remove myself, I will.
Preferred solution: Full refund
User's recommendation: Keep your Friends close and your enemies in jail
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Honolulu, Hawaii
My visa card is not working
Into my Visa card for my PayPal account and when I tried to get the money out it won't let me I called customer service and when I put in the credit card number and put in the three security code it says it's invalid I need to speak to somebody my number is 831-794-****
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney owed
Last year you guys owe me money for my paycheck stub I have the email where my Trace ID number is this is ridiculous that is taking this long
Preferred solution: Full refund
User's recommendation: Do not use this Bank this is the mostest bad bank I ever had
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Kansas
I need a new card
The card I got from the store doesn't have any numbers on it now, but I need a new card sent to me soon. Please help me, I have money on the card that I need to use.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Can I get a live customer service agent on a card?That I have to have one file that should have been delivered.A week and a 1/2 ago.Can I use my money or pay my bills
I need A. Live customer service agent.
Not a disconnect because I have an account with you. I cannot get a live body to help me on a car. That should have been mailed to me by now and I cannot use my account. My name is Larry Blaine Spharler 337.
244. 1702 ASAP please I can't get through to agent live
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can not get into my account
My phone and wallet were stolen, and I've been trying to log into my account but can't. I need a new card, but it cannot be delivered to the address attached to the account.
I need to see if my account was compromised or not. I need to talk to an agent, and I do not have the last 4 numbers of the card because I don't have a card. It's totally impossible.
I just need help before my direct deposit is placed in my account. I don't know.
- No live person to help chime one lion
Preferred solution: A new card asap and into my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Auburn, Alabama
Locat my 2023 tax return.
Last year I did my taxes with Turbo Tax they sent my money to you all for there fees. You all said the rest went in my account but my bank said they didn't receive anything cause my account was closed.
This was in March the 14th of last year. If my account was closed what happened to my money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need help fixing an account
I tried setting up an account but cannot get into it at all. Having an issue between the email and card number.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hartland, Michigan
You know that person to get to talk to
*** I tried calling for 3 days never got a hold of any human being to talk to always the automated system and it would hang up on me because I didn't know my card number my password nothing had been a long time I was trying to get a hold of someone to see if I could get into it or how to go about it thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tulsa, Oklahoma
Someone has keeps logging into my account that isn't allowed
I have had someone logging into my account that should not be and need to find out who . I cannot get a live person on the *** phone and can't give my card number bc I had to reorder a new one due to lost card
User's recommendation: Don't try to get a MF on the phone all u get is recorded voice that's not helpful when ur in my situation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Huntsville, Alabama
Talk to a real person
I just don't understand how people can order cards not in there name and I got to argue with you all about it and still no help what so ever.
User's recommendation: Make sure this the bank you want to go through before getting it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Memphis, Tennessee
Bought A cash card that couldn't B Activated 3 Months haven't received my money yet.ago. Call them 3 times still haven't got my Money back.
I bought Cash card that couldn't be Activated and has my money on it I need my money it's been A month
User's recommendation: Don't Use Go2Bank they Lie and not Prophesional.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed my money
Someone locked my account without sending my card with my money on it and claimed that I answered his security question incorrectly. I sent documents to four different emails daily, yet my account remains locked.
I was advised not to send them any of that, but I urgently need my $716 today. I have a confession from them stating that they did receive it.
However, after hanging up on me, they returned to the same untruthful remarks. Thus, I contacted an attorney.
Preferred solution: Full refund
User's recommendation: Don't use go2 for any reason
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stuttgart, Arkansas
I want to close an account
You allowed any account to be opened in my name. Now you would give me the address of the scammer those opened this account in my name.
You won't block any further accounts from being opened in my name.
You are just as responsible for this scam as the scammers you allow to do this. I called the police
User's recommendation: Call the police
About
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GoBank is a product of prepaid card company Green Dot Corporation. It was founded in 1999. Its headquarters is based in Pasadena, California, United States of America. Green Dot Corporation is a Member FDIC. GoBank is a checking account launched in January 2013. The service features the following: no overdraft fees, no penalty fees, no minimum balance requirements, and free cash adding. GoBank is designed to be accessed on a mobile phone. It can be used for paying bills and making purchasing. A GoBank starter kit is available at participating Walmart stores and online. Maximum cash deposit is US $2500 per day. Maximum account balance is US $50000. Customer service is provided by phone during normal business hours.
GoBank is ranked 322 out of 1542 in Banks category
USA, Other, Worldwide
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I am not understanding this bank but I been trying to talk to someone and it's not working right or the list you have there is nothing about talking to a person.