GoBank
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
GoBank Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GoBank has 1.5 star rating based on 1679 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend GoBank to a friend or colleague.
- Rating Distribution
Pros: Unable to speak with supervisor, Fraudulent bank, Easy to open account.
Cons: Poor customer service, No online customer service, Absolutely no human customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GoBank has 1.5 star rating based on 1679 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend GoBank to a friend or colleague.
- Rating Distribution
Pros: Unable to speak with supervisor, Fraudulent bank, Easy to open account.
Cons: Poor customer service, No online customer service, Absolutely no human customer service.Recent recommendations regarding this business are as follows: "Good luck to you you will need it", "Never deal with this bank", "Stay away,unless you don't need your money.", "Don’t get a card debit", "Do not get involved with this bank".
Most users ask GoBank for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top GoBank Reviews
"Something wrong wit my card"
I need help with my business I just got My card n the mail and I need to talk to assistant how can you please get in contact with me with 501-272 **** but I...
"I need your email address and also fax number"
Nothing. I was transferred out of chat without the info I needed. Where I was transferred would cost me. $1 isn't much but my card has been blocked due to...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
Question why my account is restricted and I can't get into it
User's recommendation: Good luck to you you will need it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Calhoun, Georgia
Resolved: Fraudulent activity on account
User's recommendation: Never deal with this bank
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I cannot speak with a person. I need your email and fax number. I have spent one hour with no results
Preferred solution: Your fax number and email address
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Lost card, new address, close account
Company fixed the issue and I have been provided with apology. By using the Pissed consumer website. Thank you for your service.
The banking industry should do the right thing and cease all operations in the United States.
I will try to get Dana Khosrowshahi who is the CEO of the Uber Corporation that introduced this sad excuse of a Bank upon its employees to call GO Bank for me for the customer service necessary to cancel my account and transfer my remaining funds to my recently opened account with a bank that has people not robots working for them then that would be great. I'm guessing GO Bank has a separate phone number for when he phones GO Bank for customer service.
- Do not want you to get to your money
Preferred solution: For this company to be forbidden to do business with the Uber corporation,
Saukville, Wisconsin
I need your email address and also fax number
Cannot activate my card
Preferred solution: My card to my account activated
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I'm calling I have been calling you guys concerning a check that was sent to go to bank February 2nd 2023 of the amount of $3,419 for Travis Cunningham to go to bank I do not bank with you guys since
You have you have received a payment from social security of mice my name is Travis Cunningham they sent my check to you guys to go to bank back in February the 2nd of 23 2023 of $3,4 19 and I would like to know how to how can I receive that money when I do not have a card anymore from you guys or account from you guys I would like a response about that money that belongs to me this way I do not have to look for attorney to process this complaint because social security told me that they sent $3,419 to you guys my phone number is area code 559-832-**** I would appreciate it if someone could contact me immediately thank you
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Where is my money!!!
- Cant get my money
Preferred solution: Full refund
User's recommendation: Do not get involved with this bank
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Dallas, Texas
I was scammmed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I need a replacement card
Preferred solution: Replacement of card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
No stars go bank declined multiple transactions with the money being there then took the money from my account as pending told me multiple different dates of when the money would be returned 3 wks la
User's recommendation: Stay away,unless you don't need your money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Help!!!
User's recommendation: Do NOT GET THIS CARD! RUN FAST RUN, THIS AIN'T THE CARD FOR YOU!
Detroit, Michigan
My card was taken an information change
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Their call center is shut down with no other human options available
- No communication
Preferred solution: Full refund
User's recommendation: Hot mess
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Minneapolis, Minnesota
They took my money.
User's recommendation: No more of this bull. I should be able to talk to someone on the phone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Issues with card and customer service
I had an issue where my card kept getting declined. I chatted with an agent in the app and it seemed like things were going to be resolved.
They said they would send me a new card and I should receive it within 7-10 business days. Well, that time frame passed and I never received the card. I gave them the benefit of the doubt and chatted again. The second agent said they would send me a new card that should arrive in 3-5 business days.
Again, no card. When I asked again the third agent told me that it was actually 7-10 days not 3-5. That time has now gone by as well. I have been without a working card for a month now.
I cannot access my money. I have tried calling the customer service number on the back of the card three times today. The first person listened to me and said sorry I can't help you and hung up. The second person seems to have butt answered the call and there was a bunch of background noise but never answered.
The third time I just didn't get through. Needless to say, I am beyond mad.
This is the worst customer service ever. I have actually had this account for several years and this is the first time I have had an issue, that being said, this issue has made me decide that once I can get to my money I am closing my account.
- Online banking
- Customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Good luck if you need help with your account. I would not ever use this bank again.
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Yes I agree you can't get your money no matter what you do it is not right they will not do it again I garentee that.