Update by user Jan 10
- Gobank has Poor customer service - Responds by email issue is resolved - when my friend has not received her replacement Gobank card with her $165.00- live person can’t be reached at Gobank visa 888 280 8260, unless the person has a Gobank account - My friend has sent Gobank regarding her issue & no from Gobank has yet to respond to her email- This is ridiculous how Gobank treats their customers
Original review posted by user Jan 10
I have sent a series of emails to Gobank for my friend who purchased a Gobank card with $165.00 on the card plus paid a $2.95 fee. There was an issue with the first card and we requested a second card with $165.00.
A series of emails have been sent to Gobank requesting a card. Instead of sending my friend her Gobank replacement Gobank card. Gobank sent myself a Gobank card and sent me an email saying issue was resolved. The issue was not resolved because my friend did not receive a replacement card with $165.00 nor receive a check for $165.00 plus the two $.95 fee.
I sent Gobank an email telling them to close the account on the Gobank card they sent me as I didn’t request a Gobank card. I sent another email today which is January 10, 2019 requesting a replacement Gobank card with her $165.00 or a check.
Somebody please help me with this issue!! Thank you
Product or Service Mentioned: Gobank Prepaid Card.
Reason of review: Poor customer service.
Monetary Loss: $167.
Preferred solution: Full refund.
I didn't like: Everything especially the outright theft of my funds, Poor customer service.