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They have been holding my tax refund since 2/21/19 and have not returned it back to the irs. I have contacted them and I am told to access the app or the website but the block they put on my acct on the 21st prevents that.

I have reported them to the BBB and have gotten no response.

And all the lawyers I call want money up front to take the case. This is a scam and this bank has stolen over $8000 from me.

Reason of review: Poor customer service.

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Did you try reporting them to your News station. I sent my information to channel 10 news, they stole over 970.00 from my taxes, and told me that Walgreens did it. I starting a boycott and all like how tf are they getting away with this also did you try reaching out to GREENDOT, that's their bank also contact the irs and let them know you never received it and have them do an investigation once they see it wasn't cash of returned back to them they gone to contact gobank themselves it's gone take a while but you should give it.

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